Updated: Oct 28
Use this ProGuide, alongside our standard Terms and Conditions, for terms and conditions specific to E-Commerce you may choose to undertake when using our ProShop, Classes, and Club. Just by using this site, all Users (you) accept and agree to both our standard Terms and Conditions (Bullet 1), as well as this ProGuide (Bullet 2), both of which reference one another mutually and can be found anytime via the following URLs.
Roller Louisiane's ProShop ("We") offers a wide array of products and services. In this section, we'll cover general terms, conditions, and policies with regard to E-Commerce in our ProShop. Then, if any exceptions apply, we'll provide the terms for each exception and explain what each exception is about.
General Terms & Conditions
Whenever a User conducts E-Commerce with Roller Louisiane, such as but not limited to purchasing products/services from our ProShop, paying for classes (e-Tickets) or paying for Club Membership, enrolling in a course, leaving a comment on a ProGuide, creating a post on Filo, the User agrees to sign up (create an account) or sign in (log in).
The User (you) assumes all responsibility for the accuracy of information provided as billing and shipping addresses. Unless otherwise confirmed in writing by Roller Louisiane, the User assumes all responsibility for costs incurred for returns (sending) and exchanges (sending and receiving). The User agrees that additional shipping charges may be incurred for long-distance (outside the continental US) and when shipping to international destinations. To protect the privacy of all Users, including individuals not using our website, the User agrees to use Roller Louisiane's chat (private) to request quotes and communicate private/confidential information related to shipping addresses. User agrees to pay for shipping separately via email using our secure payment/invoice system.
Whenever prompted by the website or its staff, the user agrees to provide accurate information about the skater/athlete when placing an order, using the metric system and the metric system only. Examples include but are not limited to kilograms (KG) for body weight reference (cushions) and millimeters (MM) for tracings and measurements (boots, frames). User accepts and agrees to the use of the metric system as a standard reference and practice in our industry and if needed, the User agrees to convert any measurements to the metric system before providing input on forms, checkout, when emailing, in writing through correspondence via chat, Filo, or in comments section of Filo, ProGuides, and the comments section of ProGuides.
Tracings & Measurements
For the fulfillment of orders containing boots, whether purchased separately or as a Complete Skate Package (CSP), the User agrees to provide images—scans or photos—of each foot's tracing (2) electronically via Roller Louisiane's Filo (ProShop, see #1 below) by creating a post (#2) and uploading the scans/photos of the skater/athlete's tracings (at least 2) in the post itself. The User agrees to write the measurements clearly on the tracing itself or provide the measurements in the body (text) electronically for reference using the metric system (MM). User assumes responsibility for any and all delays—including failures—related to relaying tracings and measurements.
Returns & Exchanges
We will gladly accept the return of unused products that are defective due to manufacturing mistakes and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. Use the following subsections to learn more about terms and conditions related to each component. Any User's failure to adhere to these terms and provide all materials may delay or cancel eligibility for returns, exchanges, and refunds.
If any of the following components listed in any of the subsections below is/are part of a Solution, such as a Partial Skate Pairing (PSP), Combo (Bearings-in-Wheels), or Complete Skate Package (CSP), neither the Solution as a whole, nor any Component thereof, is eligible for returns, exchanges, and refunds.
Boots come in pairs and the pair may be returned together within 30 days of the delivery date and only if each boot is unchanged, unaltered, and in the same condition in which both were delivered (no scuffs, no drill holes), along with the boots' laces and boot sleeves/covers accompanying each boot.
Frames come in pairs and the pair may be returned together within 30 days of the delivery date and only if each boot is unchanged, unaltered, and in the same condition in which both were delivered (no scuffs, no drill marks), along with the frames' materials/components accompanying each: toe stops, cushions, etc.
Toe stops come in pairs and the pair may be returned together within 30 days of the delivery date and only if each is unused (new), unchanged (threading), unaltered, and in the same condition in which both were delivered (packaging).
RollerLouisiane.com/classes By participating in this program and/or purchasing e-tickets to this program, the User (and any affiliated minors) agree to the following terms and conditions. Roller Louisiane's head coach, Brian Clary, reserves the right to deny service and discontinue service to anyone of any age for any reason and at any time. We
Students should be ages 6 years or older, though exceptions can be made for those with experience. Rentals are included and required if coaches or apprentices determine the student's personal equipment to be inappropriate for instruction. Students are no longer allowed to use inlines for classes (too basic, they hold you back). Site membership is required for the purchase of e-Tickets (admission) and acceptance of our Terms and Conditions, wherein this ProGuide is referenced.
User agrees to sign up (create an account) or sign in (log in) and purchase an e-ticket for each student participating in this program. User agrees that due to the nature of this program, e-tickets are valid only for the date, time, and location indicated on the e-ticket, and Roller Louisiane does reschedule, differ, refund, or exchange the regular or paid value on e-Tickets for future classes nor any other product or service on this website.
RollerLouisiane.com/club By invitation only; Club hours are valid only for Membre-Athlètes ("MAs") of Roller Louisiane and visiting athletes/coaches of other clubs and national federations. When participating in this Program, its Services, and/or purchasing e-tickets to this program, the User (and any affiliated minors) agree to the following terms and conditions. Roller Louisiane's head coach, Brian Clary, reserves the right to deny, suspend, or end this participation related to this Program and any of its Services to anyone of any age for any reason and at any time.
Please use the following expandable sections to learn more and get links to each requirement.
A. Website Membership
Website Membership is required of all MAs ages 18 and up. You must be signed in to purchase e-Tickets for Group Instruction, book Private Lessons, and pay Club Membership. Manage your account via your own Account Home page: RollerLouisiane.com/account/home
B. USARS Membership
USARS Membership is paid yearly to USA Roller Sports ("USARS") via USARS's Sport:80 platform. All MAs must register or be registered (minors) by a parent/guardian and remain current each year; failure to do so prior to attending practice as an MA may result in denial of services, suspension from the club, and/or release from the club.
• USARS: Sport:80
C. Club Membership
Each MA in our club is required to remain current with club dues by paying monthly club dues within 24 hours of registering with USARS. Memberships are auto-billed each month and the payment form (card) can be managed or updated at any time via your Account Home page or your My Memberships page:
Your Club Membership (C) only covers private practice hours and includes off-skate warm-up at our Lafayette facility (Fun Nation). To attend private practices in Baton Rouge (Skate Galaxy), a floor fee of $8/practice is required with the front desk to be granted entry. Your membership includes private practice hours as indicated on our Calendar page. It does not include instruction beyond your daily off-skate warm-up (first 30 minutes). Late arrivals are welcome but please not that off-skate warm-up starts at 5 PM and ends at 5:30 PM whenever private practice in Lafayette is held (Mondays, Wednesdays) and on Saturdays from 7:00 - 7:30 AM.
Like most amateur and professional sports, MAs are required to have and use proper equipment when participating in our Club program.
After accepting your invitation to join our club, you will have 90 days to acquire and use proper equipment for training, testing, and competing while representing our club. Equipment can be purchased from our website's ProShop, or any other 3rd-Party vendor, but it must be approved by Roller Louisiane's head coach, Brian Clary, to be deemed appropriate for participation in this program. If a parent or MA fails to present and use proper equipment within 90 days of completing requirements A through C above, the head coach reserves the right to deny service related to this program and its Services.
Proper equipment includes boots appropriate for our sport (hardnesses 25-65) and frames made by Roll-Line. For examples of proper equipment, they are complete skates that use the following components and one of the suggested manufacturers/brands. Contact the head coach prior to purchasing anything for a free consultation.
• Riedell • Edea
Frames by Roll-Line
Effective January 1, 2024
Please note: After placing your order, measurements are required to fulfill your purchase of any OPOs and OCOs. Upon receipt of your measurements, our seamstress reserves the right to take up to 60 days to make and ship your OPO or OCO to you. OPOs and OCOs are handmade outfits made for practice and competition by our club's seamstress, Nekoe Buckner (Gastonia, North Carolina).
MAs are required to purchase and wear one of our club's Official Practice Outfits ("OPOs") for private practice ("G. Training") at any facility where Training is held. Additional OPOs can be purchased at any time at the MA's discretion.
MAs are required to purchase and wear our club's Official Club Outfit ("OCOs") for recordings, testing, and when representing our club at official practices and opening ceremonies prior to registering for and traveling to local, regional, national, and international competitions.
Couture by Nekoe
When competing in figures, dance, or freestyle, everyone wants, at some point, a unique outfit for competition. Please budget and factor this in for each competitive season.
F. Training & Instruction
Unlike classes, instruction is not included with your Club Membership (C).
Chat & Filo ProShop
We understand things can be a little complicated if you have some existing components (such as frames) but not all components (such as a new boot). Feel free to contact us on chat to share your needs and be advised accordingly to make sure your order is exactly what you need. We can even put the order together for you and bill you online via an invoice to allow you to pay securely and privately.
Chat allows you to share and work with us privately and confidentially. It's always an option. For safety and privacy reasons, you should use chat when sharing addresses (shipping updates, shipping long distances, or internationally).
Filo / ProShop
For general questions about your plans and needs, whether you're starting from scratch or starting somewhere along the way, you can also use Filo by creating a post using the ProShop category. Other site members (and our team) can see and reference your inquiry and our team can comment to provide an answer—exactly like you would interact when using social media.