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Updated: Oct 28

Terms

& Policies

Terms of Use and E-Commerce Policies Classes, Club, and ProShop

 

Use this ProGuide, alongside our standard Terms and Conditions, for terms and conditions specific to E-Commerce you may choose to undertake when using our ProShop, Classes, and Club. Just by using this site, all Users (you) accept and agree to both our standard Terms and Conditions (Bullet 1), as well as this ProGuide (Bullet 2), both of which reference one another mutually and can be found anytime via the following URLs.


RollerLouisiane.com/terms

RollerLouisiane.com/proguide/terms


 

ProShop

RollerLouisiane.com/shop

Roller Louisiane's ProShop ("We") offers a wide array of products and services. In this section, we'll cover general terms, conditions, and policies with regard to E-Commerce in our ProShop. Then, if any exceptions apply, we'll provide the terms for each exception and explain what each exception is about.


General Terms & Conditions


Sign Up/In

Whenever a User conducts E-Commerce with Roller Louisiane, such as but not limited to purchasing products/services from our ProShop, paying for classes (e-Tickets) or paying for Club Membership, enrolling in a course, leaving a comment on a ProGuide, creating a post on Filo, the User agrees to sign up (create an account) or sign in (log in).


Shipping

The User (you) assumes all responsibility for the accuracy of information provided as billing and shipping addresses. Unless otherwise confirmed in writing by Roller Louisiane, the User assumes all responsibility for costs incurred for returns (sending) and exchanges (sending and receiving). The User agrees that additional shipping charges may be incurred for long-distance (outside the continental US) and when shipping to international destinations. To protect the privacy of all Users, including individuals not using our website, the User agrees to use Roller Louisiane's chat (private) to request quotes and communicate private/confidential information related to shipping addresses. User agrees to pay for shipping separately via email using our secure payment/invoice system.


Metric System

Whenever prompted by the website or its staff, the user agrees to provide accurate information about the skater/athlete when placing an order, using the metric system and the metric system only. Examples include but are not limited to kilograms (KG) for body weight reference (cushions) and millimeters (MM) for tracings and measurements (boots, frames). User accepts and agrees to the use of the metric system as a standard reference and practice in our industry and if needed, the User agrees to convert any measurements to the metric system before providing input on forms, checkout, when emailing, in writing through correspondence via chat, Filo, or in comments section of Filo, ProGuides, and the comments section of ProGuides.


Tracings & Measurements

For the fulfillment of orders containing boots, whether purchased separately or as a Complete Skate Package (CSP), the User agrees to provide images—scans or photos—of each foot's tracing (2) electronically via Roller Louisiane's Filo (ProShop, see #1 below) by creating a post (#2) and uploading the scans/photos of the skater/athlete's tracings (at least 2) in the post itself. The User agrees to write the measurements clearly on the tracing itself or provide the measurements in the body (text) electronically for reference using the metric system (MM). User assumes responsibility for any and all delays—including failures—related to relaying tracings and measurements.


• #1: RollerLouisiane.com/filo/proshop-help • #2: RollerLouisiane.com/filo/proshop-help/create-post


Returns & Exchanges


We will gladly accept the return of unused products that are defective due to manufacturing mistakes and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. Use the following subsections to learn more about terms and conditions related to each component. Any User's failure to adhere to these terms and provide all materials may delay or cancel eligibility for returns, exchanges, and refunds.


Exceptions

If any of the following components listed in any of the subsections below is/are part of a Solution, such as a Partial Skate Pairing (PSP), Combo (Bearings-in-Wheels), or Complete Skate Package (CSP), neither the Solution as a whole, nor any Component thereof, is eligible for returns, exchanges, and refunds.


Boots

See All Boots


Boots come in pairs and the pair may be returned together within 30 days of the delivery date and only if each boot is unchanged, unaltered, and in the same condition in which both were delivered (no scuffs, no drill holes), along with the boots' laces and boot sleeves/covers accompanying each boot.


Frames

See All Frames


Frames come in pairs and the pair may be returned together within 30 days of the delivery date and only if each boot is unchanged, unaltered, and in the same condition in which both were delivered (no scuffs, no drill marks), along with the frames' materials/components accompanying each: toe stops, cushions, etc.


Toe Stops

See All Toe Stops


Toe stops come in pairs and the pair may be returned together within 30 days of the delivery date and only if each is unused (new), unchanged (threading), unaltered, and in the same condition in which both were delivered (packaging).



 

Classes

RollerLouisiane.com/classes By participating in this program and/or purchasing e-tickets to this program, the User (and any affiliated minors) agree to the following terms and conditions. Roller Louisiane's head coach, Brian Clary, reserves the right to deny service and discontinue service to anyone of any age for any reason and at any time. We

Requirements

E-Commerce Policies


 

Club

RollerLouisiane.com/club By invitation only; Club hours are valid only for Membre-Athlètes ("MAs") of Roller Louisiane and visiting athletes/coaches of other clubs and national federations. When participating in this Program, its Services, and/or purchasing e-tickets to this program, the User (and any affiliated minors) agree to the following terms and conditions. Roller Louisiane's head coach, Brian Clary, reserves the right to deny, suspend, or end this participation related to this Program and any of its Services to anyone of any age for any reason and at any time.


Program Requirements

Please use the following expandable sections to learn more and get links to each requirement.

A. Website Membership

B. USARS Membership

C. Club Membership

D. Equipment

E. Attire

F. Training & Instruction

G. Testing

H. Competing


 

Questions

Chat & Filo ProShop


We understand things can be a little complicated if you have some existing components (such as frames) but not all components (such as a new boot). Feel free to contact us on chat to share your needs and be advised accordingly to make sure your order is exactly what you need. We can even put the order together for you and bill you online via an invoice to allow you to pay securely and privately.


Chat

Chat allows you to share and work with us privately and confidentially. It's always an option. For safety and privacy reasons, you should use chat when sharing addresses (shipping updates, shipping long distances, or internationally).


Filo / ProShop

For general questions about your plans and needs, whether you're starting from scratch or starting somewhere along the way, you can also use Filo by creating a post using the ProShop category. Other site members (and our team) can see and reference your inquiry and our team can comment to provide an answer—exactly like you would interact when using social media.

 

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